Avoidly · Support
How can we help?
Practical help for Avoidly on iPhone.
Support contact: freemobileapps.studio@gmail.com
A barcode is not found
Product data comes from Open Food Facts and Open Beauty Facts, public databases that do not yet cover every product. When a barcode is not found, tap Scan the label instead and photograph the ingredient list. If the scan fails because there is no connection, tap Retry once you are back online, or use the label scan, which works offline.
A product's ingredients look wrong
Database entries are added by contributors and can be incomplete or out of date. Compare the result with the label on the package. To correct the entry, use Report a problem on the result to open the product's Open Food Facts page. For an instant check, scan the printed label instead.
The label scan misread the text
Hold the phone steady, fill the frame with the ingredient list, and avoid glare on glossy or curved packaging. On the review screen you can edit the recognized text before tapping Analyze.
The camera does not open
Allow camera access for Avoidly in device Settings > Privacy & Security > Camera. You can still type a barcode by hand from the Scan tab.
Is this medical or allergy advice?
No. Avoidly matches ingredient names against the list you choose and shows a reason and a source for each match. It is not medical, dietary or allergy advice and is not an allergy safety tool. Ingredient information can be incomplete or out of date, so always read the label, and ask a doctor or dietitian about your health.
What is free and what is Pro
Scanning and reading results is free, with ads, and the free version keeps your latest 20 scans and 5 favorites. Pro is a one-time purchase: it removes ads and unlocks unlimited history and favorites, custom ingredients and comparing two products side by side. Older scans beyond the free limit are kept, not deleted.
Restoring Pro
Pro is recognised on any device signed in with the same Apple Account used to buy it. If it is not, open the paywall or Settings and tap Restore. Refunds are handled by Apple at reportaproblem.apple.com.
Contact support
Email freemobileapps.studio@gmail.com. Include your device model, operating-system version, app version, what you expected, and what happened. Screenshots are helpful, but remove personal or sensitive information first.