Spotwise · Support
How can we help?
Practical help for Spotwise on iPhone.
Support contact: freemobileapps.studio@gmail.com
The result looks wrong
Retake the photo closer, in good light, with the item filling the frame and markings or labels visible. Add a hint such as the material or any writing on it. Check the other candidates shown below the top match; the confidence level tells you how sure Spotwise is.
A scan fails or never finishes
Identification needs an internet connection. Check Wi-Fi or mobile data and try again. A scan that fails does not count against your free daily scans.
Photo library or camera does not open
Allow camera and photo access for Spotwise in device Settings > Privacy & Security, then reopen the app.
How accurate are value estimates?
Values are rough ranges from an AI model based on the photo and your hints, not an appraisal. Condition, rarity and the market change real prices; for anything valuable, ask a qualified appraiser.
Free scans and Spotwise Pro
You get 3 free scans a day. Spotwise Pro gives unlimited scans and removes ads: yearly with a 3-day free trial, weekly, or a one-time lifetime purchase.
Reminders are not arriving
Allow notifications for the app in device Settings and check that a Focus mode or notification summary is not holding them back.
Restoring or cancelling Pro
Pro is recognised automatically on any device signed in with the same Apple Account; if it is not, tap Restore in the paywall or Settings. Cancel a subscription in Settings > your name > Subscriptions at least 24 hours before it renews. Refunds are handled by Apple at reportaproblem.apple.com.
Contact support
Email freemobileapps.studio@gmail.com. Include your device model, operating-system version, app version, what you expected, and what happened. Screenshots are helpful, but remove personal or sensitive information first.
More about this app
Spotwise overview
Privacy Policy
Terms of Use
App Store listing