Counter App · Support
How can we help?
Practical help for Counter App on iPhone and iPad.
Support contact: freemobileapps.studio@gmail.com
Getting an accurate count
Shoot from directly above in even light, keep the objects inside the frame, and avoid strong shadows. Draw a tight box around one typical example. After counting, tap to add missed objects or remove extra marks before saving.
Dense or overlapping piles
Turn on Online counting in Settings for crowded piles where objects touch or overlap. If the result counts the wrong kind of object, tap an example to count again. When the server is unreachable, the app falls back to on-device counting.
Camera or photos are unavailable
Open your device Settings, find Counter App, and allow Camera and Photos access, then reopen the app.
Counts are missing
Counts are stored locally. Confirm that you are using the same device and app installation. If the app was deleted or the device was erased without a usable backup, the data may not be recoverable.
Restore Counter App Pro
Open Settings in the app and tap Restore purchases while signed in to the same Apple Account used for the original purchase. Manage or cancel a subscription from your Apple Account subscriptions in device Settings. Refunds are handled by Apple at reportaproblem.apple.com. Do not email payment-card details or account passwords.
Contact support
Email freemobileapps.studio@gmail.com. Please include your device model, iOS version, app version, what you expected, and what happened. A screenshot of a wrong count helps us improve. We welcome bug reports and feature requests.