Tape Measure · Support
How can we help?
Practical help for measuring with Tape Measure on iPhone and iPad.
Support contact: freemobileapps.studio@gmail.com
The camera or AR view is unavailable
Open device Settings, find Tape Measure, and allow camera access. Then close and reopen the app. AR features also require a supported iPhone or iPad and a current operating-system version.
The measurement moves or looks inaccurate
Use the app in a well-lit area with visible surface detail. Move your device slowly for a moment so it can understand the space, keep both measurement points in view, and place each point carefully. Reflective, transparent, dark, or featureless surfaces can reduce accuracy.
A saved measurement is missing
Measurements and related notes are normally stored on your device. Confirm that you are using the same device and app installation. If the app was deleted or the device was erased without a usable backup, locally stored data may not be recoverable.
Photos are not saving
Allow photo-library access for Tape Measure in device Settings, then try again. Also check that your device has enough available storage.
Restore a subscription
Use Restore Purchases in the app while signed in to the same Apple Account used for the original purchase. You can manage or cancel an active subscription in Settings under your Apple Account and Subscriptions.
Contact support
Email freemobileapps.studio@gmail.com. Include your device model, operating-system version, app version, what you tried to measure, and what happened. Screenshots are helpful, but please remove personal or sensitive information first.